Refund & Return Policy – My Jewelry World Australia

At My Jewelry World, we want you to love your purchase. If you’re not completely satisfied, we’re here to help. Our policy is designed in line with Australian Consumer Law and Google Merchant requirements for transparency and fairness.

💎 Returns Eligibility

We accept returns on most items within 14 days of delivery, provided that:

  • The item is unused, unworn, and in its original packaging

  • All tags, certificates, and packaging are intact

  • You have proof of purchase (order number or receipt)

For hygiene reasons, earrings and custom-made or engraved jewelry cannot be returned or exchanged unless they are faulty.

⚖️ Faulty or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at
📧 info@myjewelryworld.com or 📞 +61 480899354

We will arrange for a replacement or full refund after verifying the issue.
Photos of the product and packaging may be required for quality assurance.

🔁 Exchanges

You may exchange your order for another item of equal or higher value.
If the replacement item costs more, you’ll simply pay the price difference.

💰 Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable, except when the item is faulty or the wrong product was sent.

🚚 Return Shipping

Customers are responsible for the cost of return shipping unless the product is faulty or damaged upon arrival.
We recommend using a trackable shipping service to ensure your return is received safely.

📍 Contact Us

For any refund or return inquiries, please reach out to us:
📧 info@myjewelryworld.com
📞 +61 480899354
📍 2231 Gold Coast Hwy, Mermaid Beach QLD 4218, Australia

⚖️ Our Promise

We value your trust and aim to provide complete peace of mind with every order.
All returns and refunds are handled in accordance with Australian Consumer Law, ensuring your rights as a customer are protected.

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